Parrotel Lagoon Waterpark Resort

1- Good value for money 2- Good aqua park and swimming pool 3- helpful and decent staff

Mohammed the bar man

- Staff is very friendly and helpful. - Room size is nice, very clean and furniture is new . - Jacuzzi in the toilet is nice. - Rooms are close to the reception, pools and resturant. - The heated pool is very nice . All in all the, Hotel is very nice and I definitely plan to re stay in soon .

The whole thing was amazing The staff at exceptional they really do make sure your stay is of a very high standard. Even the taxi desk at the front did us amazing deals and was available all times of the day.

The hotel was very nice and handicapped accessible. I looked for a long time for a hotel like this and am very happy to have found this hotel. Due to a congenital muscle weakness, I am partially dependent on an electric wheelchair. And the hotel staff helped me a lot and did everything they could. The bathroom was fully handicapped accessible with grab bars next to the toilet and shower. Unfortunately, this cannot be seen in the hotel photos, otherwise perhaps more handicapped guests would choose this hotel. It could be completed in some photos. What I found very positive, and I only saw it in the hotel photos, was that there were grab bars and flat steps by the pool. Otherwise I would not have been able to use the pool. The staff were very helpful, and I can especially mention Islam at reception, who made everything possible and gave me many options to make my vacation perfect. Everything worked out great, including the transport to the airport in an electric wheelchair. You could reach him at any time and get an answer straight away, he even speaks German, unfortunately I don't speak much English or Arabic myself. In the restaurant everyone was super nice, I would especially like to mention Hisham by name, who was always there to help me straight away. But there were also a few other very nice employees there, unfortunately I don't know their names. The pool supervisors were all great, when they saw me coming, they immediately found me a place so that my wheelchair could be in the shade and moved the loungers to one side. If I wanted to get a towel or bring it back, they immediately came to meet me. And it was like that everywhere, room service opened my water bottles for me every day because I don't have any strength in my hands. The staff at the bars were great, everyone was super nice and helpful, they brought me the drinks wherever I wanted.